Reference

Privacy Policy: How We Protect Your Account

When you open an account at login operatoto and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data enters our security system.

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login operatoto Privacy Policy: How We Protect Your Account
CONTACT US

How to Exercise Your Data Rights

You have the right to request access to your personal data, correct inaccurate information, or ask us to delete your account records.

Live Chat Open the support widget in your login operatoto account lobby.
Email Support Send data requests to [email protected].
In-Account Requests Navigate to Account Settings > Privacy & Data.
DATA SECURITY

How We Keep Your Information Safe

Your account and payment data are protected by industry-standard encryption. When you log in from Medan, Jakarta or any city in Indonesia, your session runs over a secure HTTPS connection.

Encryption Standard

All personal data and payment information transmitted between your device and login operatoto servers uses TLS 1.2 encryption. Stored data is encrypted at rest.

Payment Token System

DANA, OVO, GoPay and QRIS transactions are tokenized. We store a secure reference only, never your wallet credentials. Withdrawals require account verification before processing.

Staff Access Control

Only authorised compliance and security staff can view anonymised account data. No support agent has access to your payment method details or personal ID number.

Session Security

Your login session expires after 30 minutes of inactivity. We log all account access attempts so you can review who logged in and when from Account Settings.

Withdrawal Verification

Before we release funds to your DANA, OVO, GoPay or QRIS account, we verify your identity and confirm the recipient matches your registered payment method.

Data Retention Schedule

We keep your account data while your account is active. After closure, we retain records for 12 months to comply with financial regulations, then delete them securely.

Privacy Policy Questions Answered

We know privacy can feel complex. Below are the questions we hear most from players in Indonesia about how we handle personal data, cookies, withdrawal verification and your rights to request changes or deletion.

We collect your full name, email address, phone number, date of birth, residential address and a copy of your ID for verification. We also collect your deposit and withdrawal history, including payment method (DANA, OVO, GoPay or QRIS) and transaction amounts. This data is needed to comply with Indonesian financial regulations and prevent fraud.

We retain your account data for 12 months after closure to satisfy local financial record-keeping requirements. After that period, we securely delete all personal information. You can request earlier deletion by contacting our privacy team, subject to any outstanding disputes or regulatory holds.

Yes. Go to Account Settings > Privacy & Data and select 'Download My Data'. You'll receive a complete record of your name, email, phone, deposit/withdrawal history, game activity and any other data we hold. The file downloads within minutes in a standard format you can open anywhere.

We use cookies to remember your login, language preference and game session. Essential cookies cannot be disabled or your account won't work. Analytical cookies (which track play patterns) can be turned off in your browser settings without affecting your deposits or withdrawals via DANA, OVO, GoPay or QRIS.

We verify your identity before releasing funds to your bank account, DANA, OVO, GoPay or QRIS wallet to prevent fraud and money laundering. Send a photo of your ID (front and back) and a selfie from your Account Settings. Verification usually completes within one business day; we'll email you the result.

No one. Your DANA, OVO, GoPay or QRIS credentials are tokenized—we store only a secure reference. Our support team sees your transaction history and amounts, but never your actual wallet or card details. Only your registered payment method can receive withdrawals from your account.

Change your password immediately from Account Settings. Then contact our live chat (available 08:00–23:00 WIB) or email [email protected] with details. We'll review your account access logs, lock any suspicious sessions, and confirm no unauthorised withdrawals occurred. We also offer optional two-factor authentication on your security settings page.

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