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How we protect your account and your money

Our legal framework is built around your account security, deposit verification and transparent withdrawal procedures.

Account verification on signupPayment method encryptionDispute resolution within 48 hoursData retention policy publishedSupport in English for all players
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CONTACT US ABOUT POLICY

How to reach our legal and account team

Email support Contact our legal desk at [email protected] for policy questions, account disputes and data requests.
Live chat Open your account and use the chat widget in the bottom right to ask…
Account settings Your full legal documents, privacy policy and terms of service are linked in your…
SECURITY AND TRANSPARENCY

How we handle your data and account access

Account verification

We verify your identity using your registered email and phone number before allowing account creation or withdrawal. This protects your funds and prevents unauthorised access. Your password is encrypted and never stored in plain text on our servers.

Payment verification

Every deposit and withdrawal is verified against your registered payment method. DANA, OVO, GoPay and QRIS transactions are matched to your account holder name; mismatches trigger manual review by our team within two hours.

Data retention

We keep your account history, transaction records and communication logs for seven years where local law permits. After that period, personal data is anonymised. You can request deletion of non-essential data via support.

Cookie and tracking policy

We use session cookies to keep you logged in and functional cookies to improve the lobby experience. No tracking cookies follow you off-site. Manage your cookie preferences in account settings under Privacy.

Dispute resolution

If you dispute a transaction, contact support immediately. We investigate within 48 hours, comparing your account log against the payment-provider record. Outcome and next steps are sent to your registered email.

Change or delete your data

Go to Settings > Account Details to update your email, phone or payment method. To request full data deletion (where local law permits), use the Data Request form under Settings > Legal or email [email protected].

Questions players ask about account and policy

Your deposit is processed through encrypted payment gateways run by DANA and OVO themselves. We do not hold your payment credentials; only a transaction ID is stored. Your funds move directly from your wallet to our custodial account, verified by the payment provider and logged in your account history within seconds.

Email [email protected] with your username and request account termination. We halt all access within 24 hours. Any remaining balance is transferred to your registered payment method (DANA, OVO, GoPay or QRIS) within 48 hours. Your data is anonymised after seven years unless you request earlier deletion.

Open your account, go to Settings > Legal and select Download Transaction Report. You can choose a date range back up to seven years. The CSV file is emailed to your registered address within one hour, or you can view it immediately in your account.

If a deposit appears twice or a withdrawal fails but your balance was charged, contact support immediately with a screenshot. We compare your account log to the payment provider's record within 48 hours. If an error is confirmed, we reverse the duplicate charge or restore your balance and issue a refund to your original payment method.

We retain your account data for seven years where local law permits, to support dispute resolution and tax compliance. After seven years, personal information is deleted or anonymised. You can request earlier deletion of non-essential data via the Data Request form in Settings > Legal.

We share transaction data with payment providers (DANA, OVO, GoPay and QRIS) and your bank only as needed to process your deposit or withdrawal. We do not sell or rent your personal data. Legal requests from authorities are handled transparently; you are notified unless a court order prohibits disclosure.

Change your password immediately and contact support at [email protected]. We freeze your account within 30 minutes, review recent logins and transactions, and restore any unauthorised withdrawals if fraud is confirmed. File a report so we can flag the IP address and prevent future access from that source.

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